Refund Policy

Refund window and eligibility

A full, no-questions-asked refund may be requested within 30 days of the first successful payment. The window starts when the first payment is completed. Whether a request is within the valid window is determined by the order time recorded in the user panel and the time the refund request is submitted. Eligible requests are processed for the actual amount paid, and no specific reason for ending the subscription is required.

For this policy, first payment means the first successfully paid order made by the same user. Monthly subscriptions and data packages are checked against the relevant payment record, usage status, and account status. Monthly subscription data resets each month from the activation date; data packages remain valid until used and never expire. Any difference from an upgrade is checked together with the original order to prevent payment records from the same subscription period being split.

Eligible and ineligible cases

A first-payment request is eligible for a full, no-questions-asked refund when it is submitted within the refund window, the order ownership is clear, the account is in normal standing, and the payment record can be verified. An unsatisfactory connection experience, an incompatible device environment, or routes that do not suit the intended location can each be stated directly without first completing extensive troubleshooting proof.

The following cases may not qualify: the request is outside the refund window; the order was not the first payment; the order has already been refunded or the payment channel has opened a dispute; the account was restricted or terminated for violating the terms of use; repeated accounts, payments, or refunds were used to obtain an improper benefit; the purchased order's data allowance has been exceeded or usage is clearly beyond normal evaluation; or the submitted information cannot verify order ownership.

If payment records appear abnormal, the account shows unauthorized use, or the payment-channel status differs from the user panel, 62VPN may complete necessary verification before processing the request. Verification is limited to confirming the order, payment, and account status and will not require information unrelated to the refund decision.

Refund request process

Refund requests must be submitted through the logged-in user panel. Open the ticket entry associated with the order, state that a refund is requested, and provide the username, order identifier, payment method, payment time, and records that can be used to verify the transaction. 62VPN registration does not require an email address, so an email address is not a required account-verification item when applying.

After receiving a request, the review checks the first-payment time, order status, actual amount paid, data usage, account status, and payment-channel status in sequence. If information is incomplete, the support staff will list the missing items in the ticket. Continue using the original account to check progress and avoid creating duplicate requests for the same order.

Once approved, the order enters refund processing. After the refund is completed, the status of the related order, subscription, or remaining data may be updated accordingly. If a request is declined, the ticket will state the relevant policy provisions and main reason; additional order information that may affect the decision can be provided in the same record.

Return method and processing time

Refunds are generally returned through the original payment method. Orders paid through Alipay or WeChat Pay are submitted to the corresponding payment channel; the time shown in the account depends on that channel's processing progress. 62VPN submitting the refund does not mean the payment channel has completed the credit, so the final status in the relevant transaction record should be used as the reference.

The refund currency and amount are based on the actual payment record that qualifies under this policy. If processing is blocked by the payment account status, transaction restrictions, or the inability to return funds directly through the original transaction, the user must complete the necessary verification described in the ticket. Without verification, funds will not be redirected to a recipient unrelated to the order.

If the order still shows as processing during the crediting period, check the original ticket first rather than submitting another request. If the payment channel's return fails, the support staff will explain the next steps based on the status returned by that channel; the same order will not be refunded again before the channel confirms the failure.

USDT and special payment statuses

USDT orders are handled differently from Alipay and WeChat Pay because an on-chain transaction cannot be directly reversed like a traditional payment. The applicant must provide the original payment transaction record in the ticket and confirm compatible receiving details as instructed. The refund is submitted only after the order ownership and transaction record have been verified; on-chain receipt status follows the confirmation result of the relevant network.

If the receiving details are incomplete, incompatible, or unverifiable, processing will be paused until verifiable information is provided. Because on-chain transactions cannot be reversed, review the receiving details carefully before submission; once the refund is sent to the confirmed details, it cannot be redirected to another address.

For a payment that shows as successful while the order status has not synchronized, duplicate charges, a payment-channel reversal, or another special status, do not pay again. Submit a ticket directly through the user panel and attach the relevant order records. These cases are first checked against the transaction status, after which the appropriate action is determined: restoring the order, closing the abnormal record, or processing a refund under this policy.